Guest Satisfaction Survey


As a valued guest we greatly appreciate your comments and suggestions.
Please fill out this form and and evaluate our performance.
Thank You.
Guest Information
First Name
Last Name
Room#
Residence Address
City
State
Non-US State/Province
Zip/Postal Code
Country
Phone (US/Canada) (ex: 702-797-1000)
E-mail
Arrival Date
Departure Date
1. Reservations
How did you make your reservations?
Telephone Casino Marketing
Meeting Planner Internet. Which Web Site?
Group Sale Other
Excellent Good Fair Poor N/A
Reservation Staff
Hotel Information Provided
Reservation Information
Correct at Check-In
 
2. Hotel Excellent Good Fair Poor N/A
Valet Parking
Door Staff Greeting
Lobby
Front Desk Staff
Bell Staff
Cleanliness of Public Restrooms
 
3. Guest Room Excellent Good Fair Poor N/A
First Impression
Housekeeping Staff
Cleanliness of Room
Guest Amenities
(soap, towels, etc.)
Maintenance
(TV, A/C, phones, etc)
 
4. Operator Assistance Excellent Good Fair Poor N/A
Staff Courtesy
Promptness
Knowledge of Property
 
5. Concierge Excellent Good Fair Poor N/A
Staff Courtesy
Efficiency
Knowledge of City
 
6. Laundry/Dry Cleaning Services Excellent Good Fair Poor N/A
Promptness
Quality of Product
Staff Courtesy
 
7. Convention/Group Services (If Applicable) Excellent Good Fair Poor N/A
Banquet Food Quality
Banquet Services
Meeting Room Set-Up
Catering/Conference Manager
Audio Visual Set-Up
Lighting & Temperature
Business Center
 
8. Spa Mio Excellent Good Fair Poor N/A
Availability
Staff Courtesy
 
9. Dining Excellent Good Fair Poor N/A
Quality/Value
Marinelli's
Anthony's
Studio B Buffet
Hash House a Go Go
Baby Cakes
Vig Deli
In-Room Dining
 
10. Quality of Service Excellent Good Fair Poor N/A
Quality/Value
Marinelli's
Anthony's
Studio B Buffet
Hash House a Go Go
Baby Cakes
Vig Deli
In-Room Dining
 
11. Casino Services Excellent Good Fair Poor N/A
Slot Staff
Race & Sports Staff
Pit Staff
Poker Staff
 
Table Games Excellent Good Fair Poor N/A
Dealer Courtesy
Pit Supervisor
Courtesy
 
Additional Services Excellent Good Fair Poor N/A
Casino Hosts
Cage Cashiers
Security
Cleanliness
Cocktail Service
Beverage Quality
Quality of Service
Staff Courtesy
 
Overall Excellent Good Fair Poor N/A
Overall how were you treated while playing in our casino?
 
12. Slots, Video Poker and Pit Games
Games played? Select all that apply
     

           
     
     
     
 
Game played most often? Select one
     

     
     
     
     
 
13. iMagine Rewards Club  
Were you greeted with eye contact and a smile? Yes       No
Did our team member treat you with genuine courtesy? Yes       No
Were you offered information and recommendations for our Resort? Yes       No
Did our team member show appreciation for your patronage? Yes       No
Are you satisfied with the iMagine Rewards Club benefits? Yes       No
 
14. Entertainment Excellent Good Fair Poor N/A
Villaggio Del Sole Pool & Entertainment Piazza
Milan Showroom
M Bar
Lobby Bar
Ravello Showroom
Hostile Grape Wine Cellar
Villaggio Bar
M Pavilion
 
15. Pool Service Excellent Good Fair Poor N/A
Quality of Service
Friendliness of Staff
Food/Drink Service
Cleanliness of Pool Area
 
16. Vice Shop Excellent Good Fair Poor N/A
Staff Courtesy
Quality/Value
 
17. Gift Shop Excellent Good Fair Poor N/A
Staff Courtesy
Quality/Value
 
18. Overall Resort Excellent Good Fair Poor N/A
Rate our resort?
Rate our property cleanliness?
Rate our hospitality?
 
Please tell us about a particular Team Member (employee) that made your stay more enjoyable
 
Were you personally greeted when visiting the M Resort? Yes       No  
Did we exceed your expectations? Yes       No  
Would you return to our resort? Yes       No  
 
Do you have any suggestions to enhance a return visit to M Resort?
 
     


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